Refund policy
Return & Refund Policy
Last updated: [10.03.2026]
Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
You have 14 days from the date you received your order to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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You must provide proof of purchase (order confirmation or invoice).
2. Non-Returnable Items
Some items cannot be returned, including:
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Books that show clear signs of use or damage caused by the customer.
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Digital products or downloadable content, if applicable.
3. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved:
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Your refund will be processed to your original payment method.
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The refund may take 5–10 business days depending on your payment provider.
4. Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: office@sukoun.eu